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Cancellation Policy


Cancellation Policy:

A written notice of cancellation is acceptable to refund paid monies if received a minimum of 60 days prior to arrival date‏‏.‏‏ A full refund of deposits paid minus the original Processing Fee plus a $250 cancellation service fee will be provided for cancellations made prior to 60 days of arrival date. Notices not received within this ‏‏timeframe will forfeit all paid monies. No refunds will be given due to inclement weather or any other natural weather forces, failure to arrive or early departure for any reason. We have an obligation to pay our owners for reserved time at their properties therefore we cannot refund outside of specified timeline for reasons such as flight cancellations, travel restrictions, cancelled events, etc. Undesirable weather, environmental conditions, beach conditions, tropical storms and hurricane warnings do not entitle guests to a refund. We STRONGLY encourage guests to purchase travel insurance and upon checkout you will be presented with your insurance options.

Travel Insurance

Please understand that we have a contractual obligation to remit rental payments to our property owners for any time that is reserved at one of their properties. Therefore, we encourage you to protect your trip. We have partnered with RentalGuardian and InsureStays in order to better protect our owners and guests. Upon checkout you will be provided with two options to insure your trip - Traditional travel insurance and CFAR (Cancel for any Reason) insurance.

We HIGHLY RECOMMEND you review these policies and choose one that you think will provide your family with the coverage you need based on your comfort level. 

Traditional travel insurance: This fully reimburses the cost of the booking, if a covered event occurs that forces a guest to cancel the trip.  These are things like being hospitalized.  This can be purchased by citizens of almost any country. For more information on Traditional insurance click here.

Cancel For Any Reason (CFAR) insurance: This is what it sounds like - it pays out if a guest cancels a trip for any reason at all, even one that isn't covered.  The catch is that it only pays out 60% of the costs if you don't have a covered reason.  At the moment, this can be purchased only by U.S. citizens. For more information on CFAR insurance click here.

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